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Why do I seem to have duplicate batches?

Duplicate batches can be a huge problem for any business.  No one wants their customers to be double billed for anything.  We have seen duplicate batches occur primarily through terminals where the communication line is through a dial up telephone line.  We rarely see duplicate batches on merchants utilizing connectivity through the Ethernet port via the Internet.  The reliability of the Internet connection is much more robust than dial up.  If you have problems with duplicate batches, contact our technical support team and we can give you more information on terminals that connect via an Ethernet cable through the Internet.