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General
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36
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What is pre-authorisation?
If I’m running a business from my home, am I a serious target for hackers?
What is a vulnerability scan?
Can the full credit card number be printed on the consumer’s copy of the receipt?
What constitutes a Service Provider in the world of PCI?
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Account Information
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10
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How often should I batch?
Why does my online access password expire so quickly?
How do I use Sphere's online reporting?
How do I change the bank account where my credit card sales are deposited into?
How do I reset my password for online reporting?
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Products for Processing Payments
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19
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If I already have POS equipment, will I have to buy new equipment?
I’ve heard about the Talech point of sale (POS) system. What features does it include?
Does Sphere support payment processing software?
Can Sphere help me get set up with a payment gateway so I can accept credit cards on my website or through a virtual terminal?
How do I manually close my batch?
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Additional Services
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4
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Does Sphere have a gift card program for my business?
Does Sphere Insights have a website where I can log into my account?
What is Sphere Insights?
What is American Express OptBlue?
Fees & Billing
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6
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If I have a question about my statement or terminal who do I call?
I was charged a Minimum Monthly Fee on my statement?
What is interchange?
I received a retrieval request. What is it?
My end of month fees are too high. What are my options?
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